FAQs

Personal Injury / Accident Compensation Q & A

We've compiled a list of frequently asked questions and corresponding answers to help you understand the accident compensation process.

What type of personal injury can I claim compensation for?
You can claim compensation for any type of injury provided it was sustained in the last three years. The injury could have been as a result of you being a driver, passenger, pedestrian, or you may have suffered an accident at work or anywhere outside your home. Making a successful compensation claim depends on a number factors - which is where we will help. Contact us to find out more.

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I'm not sure if I can make a claim
Our panel of expert personal injury advisors is here to remove the uncertainty. All you need to do is fill in our Enquiry Form or call us on 0800 169 1711 for free expert advice. Our experts will advise you on whether or not you can make a claim based on your unique circumstances.

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How do I make a claim?
We make this process as simple as possible. All you need to do is give us a few details for our expert personal injury solicitors to assess whether your injury and the circumstances around it make you eligible for compensation. Contact us today to find out more.

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I had my accident a long time ago - can I still claim?
Provided your accident occurred within the last three years you are still entitled to make a claim. If the accident involved a minor (under 18), the three years does not start until the minor's 18th birthday. There are other exceptions to this three-year rule, which we can explain to you. Contact us now to start the simple process of making your personal injury claim.

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Does the accident have to have happened in the UK?
No, we can also help you if the accident happened abroad if, for example, you were on a package holiday and were injured in an apartment, hotel, plane or even at the airport.

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Do I have to pay you to make a personal injury claim?
No, you do not pay a penny. If the claim is not successful you do not pay anything. If the claim is successful the third party will pay our fees. Either way you pay nothing.

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What if my accident compensation claim is unsuccesful?
Because we work on a no win, no fee basis this means that if the claim is unsuccessful you pay nothing.

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Who will actually deal with my claim?
Your claim will be handled by an expert personal injury solicitor. Contact us today to start the process.

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Will I have to attend a medical?
Yes. Where we feel it is appropriate, we will arrange a medical examination with an independent doctor. This appointment will be local so you will not have to travel very far to attend. You can include these travel expenses as part of your claim.

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Will I have to go to court?
This is very unlikely - over 90% of cases do not go to court. The insurance company does not want to waste time and money defending a case where the facts clearly determine who is at fault. For this reason the vast majority of cases are settled without court appearances.

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How long will the claim take?
This will depend on the circumstances of your case. A straightforward road traffic accident can be settled within months, whilst more serious injuries may take longer. Once we have carried out initial investigations, we will be in a better position to anticipate how long it will take. You can be assured that we will not delay your claim.

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How much compensation could I expect?
The level of compensation depends on the medical evidence. We can only predict the amount when we receive the independent medical report. We will then give you our informed opinion of how much your claim is worth.

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Do I need to attend your offices for meetings?
We usually deal with a case by telephone and through the post which means we do not need to arrange face-to-face meetings.

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Why use HAH?
There are many personal injury compensation solicitors to choose from, so why choose HAH?

  • We are honest, professional and discreet
  • Our team of advisors have many years experience in personal injury compensation
  • We are sympathetic to your needs as the injured party
  • We make the process of claiming compensation for your personal injury simple and quick

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What happens when I win?
You will receive 100% of what is awarded to you. We do not make any deductions from your compensation whatsoever.

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More questions?
We are here to help so please contact us and we will be happy to answer your questions on any element of personal injury compensation.

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Make contact as soon as you can
It's important to speak to us as soon as possible about your accident - time limitation periods apply and investigating your claim is often easier if you begin proceedings quickly. Your initial consultation with us is free, and we'll tell you then whether or not your case is worth pursuing. If it is, we'll carry out our investigation of the case free of charge too.

Call us now on 0800 169 1711, or use the links above to e-mail us or request a call back.

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Contact to one of our specialist advisors today on Freephone 0800 167 1711 or simply fill out our brief online claim form and we will get back to you as soon as possible.

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